Delivery & Returns


UK postage and packing costs are as follows:

  • Standard delivery (Royal Mail 2nd Class) £4.95
  • Express Delivery (Royal Mail 1st Class): £5.50
  • Free collection from our shop in Dorchester.
  • Free delivery to DT1 postcodes
  • Free standard delivery on orders over £60

Although stock levels shown on the website are usually up to date there may be times when they are not. If items are out of stock we will let you know by email as soon as possible after your order has been placed.

As an eco-friendly business, we re-use packaging where possible.

As long as items are in stock, your order will be dispatched within 24 hours.

If goods are not in stock we will contact you as soon as possible by email. You may choose the have the order sent out in more than one parcel, choose to swap the product or have a partial/full refund.

You can check on the status of your order by contacting us by e-mail at

Parcels are usually sent out with Royal Mail but on occasion we may choose a private courier.

If there  is no-one available at your specified delivery address to accept the parcel, the driver will leave a card with instructions for pick up. Please then liaise directly with the carrier to arrange collection or re-delivery of the parcel.

If you do not receive your order within 7 days please contact us. 

Please note that during the Christmas period there are often delays as Royal Mail and other couriers struggle to cope with demand.

In cases where courier cards have been left at your address, but parcels not collected, the parcel will be returned to us. In these cases you may be required to pay additional postage costs for the item to be resent. Please bear this in mind if you have holidays planned and won’t be available to receive your parcel.

(During the winter months please bear in mind that delivery times can be affected by the weather. During periods of snow, flooding etc delivery companies do their best to limit delays but delays are often inevitable.)


Faulty Items​

All stock is checked before being sent out, but manufacturing faults can happen.  We will accept return of faulty goods, and refund your money including return postage costs. You must take responsibility for getting the goods back to us so we suggest getting a ’certificate of posting’ (free of charge) so that you can claim compensation from Royal Mail if the goods do not reach us.

Please send the faulty product to:

Loving by Nature
De Danann Centre
27 London Road

Please be sure to include a note of what the problem is, as well as your name, address and original order number.​

Returning non-faulty items

Goods can be returned, if unused, unwashed and in fully re-saleable condition, within 30 days of delivery. If you wish to return something beyond this time please contact us.

We will refund you the cost of the product but you must pay for the cost of returning the goods to us and postage and packing charges if applicable. We strongly suggest that you get a ’certificate of posting’ from your post office (free of charge) so that you can claim compensation from Royal Mail should the parcel not reach us.

If the goods have a retail value of more than £28.00 you will need to use a Royal Mail service that includes additional insurance to cover your goods should they go missing on route to us.

Please send all returns (including your name, address and invoice number) to:

Loving by Nature
De Danann Centre
27 London Road

If you have any questions about returning goods please email

Read our full refund policy.